Friday, September 09, 2005

ABC TV Store, run by Delivery Agent, sucks big time

In the middle of July, I ordered a few things from the ABC TV store as a gift. Today, September 9th, not a single one of the three items that I ordered has shipped. Today, as I was looking pointlessly through their site for a phone number, I found a Rate The Store link. So here's the wisdom I unloaded onto them:
Selection is horrible, prices are ridiculous, and if one item is backordered, nothing gets shipped. There's zero communication about order status, customer service reps couldn't care less, and a phone number is impossible to find. Having shopped online for the last 10 years, this is absolutely positively the worst experience I've ever had - an order placed in the middle of July has yet to be shipped, 2 months later, and I haven't received a single notice or update. And you wonder why people buy unlicensed goods? It's because the official outlets like yours are clueless, pointless, and frustrating.

It's pointless, since the feedback just goes back to the same clueless dolts who run the place, but it felt nice to unload. Next step? Find actual independent ratings sites, and spread the word. And this whole nightmare could have been avoided by one simple adjustment to their policy - ship items as they become available, not once the order is complete. Lesson here - sometimes it pays to order each item as an individual order, shipping savings be damned.
So in conclusion - DON'T SHOP AT ABC TV Store, run by Delivery Agent. And I've removed ABC, ESPN, ABC family and Disney channels from all of my TVs - it's like they don't exist.
A $50 order snafu has now resulted in loss of several eyeballs for four channels, as well as exposure to many, many eyeballs online - so, Disney - who do you think got screwed by this transaction?

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